The popularity of knowledge bases is increasing in organizations across the world. Every major company has already employed an efficient knowledge base or is on the lookout for the best knowledge base software. This blog will take you through the... Read More
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Often referred to as support, help desk, FAQ section, knowledge base, or even a portal, a help center is known to serve as an extension of a website or application. It is solely dedicated to solving customer queries and doubts. A help center doesn't... Read More
What is PHPKB? PHPKB is a knowledge base software that organizations can use to promote knowledge sharing across their organization and provide excellent customer service at the same time. Available Editions & Variants It is available in two... Read More
A knowledge base is a specialized tool or software that helps create, maintain and deliver information. Consider that you have purchased the best knowledge base software for your organization with a range of flexible tools to make knowledge sharing... Read More
A knowledge base plays a crucial role in developing a knowledge management protocol in your organization. With the immense benefits and attractive budget-friendly packages that a knowledge base comes with, every organization must invest in a viable... Read More
Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More
Introduction It is impossible to prevent your team members from leaving the office. So, what happens when they are out of office, on leave, or have left the organization for good? The specialized knowledge, expertise, and information they acquired... Read More
In today's advanced age of the internet, every organization is dependent on the internet to connect with its audience and potential customers. Organizations enable public access to their websites, interactive web forms, relevant documents, and... Read More
Whether you own a startup, SME, or MNC, a knowledge base is something you just cannot compromise on! Having a knowledge base is no more an option but a necessity for all businesses. Don’t believe us? According to a report by Forrester,... Read More
In the realm of Knowledge Management Systems (KMS), where the collective intelligence of an organization is curated, shared, and continuously updated, maintaining the accuracy and consistency of information is paramount. A critical feature that plays... Read More