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A knowledge base plays a crucial role in developing a knowledge management protocol in your organization. With the immense benefits and attractive budget-friendly packages that a knowledge base comes with, every organization must invest in a viable... Read More

Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More

Introduction It is impossible to prevent your team members from leaving the office. So, what happens when they are out of office, on leave, or have left the organization for good? The specialized knowledge, expertise, and information they acquired... Read More

In today's advanced age of the internet, every organization is dependent on the internet to connect with its audience and potential customers. Organizations enable public access to their websites, interactive web forms, relevant documents, and... Read More

Whether you own a startup, SME, or MNC, a knowledge base is something you just cannot compromise on! Having a knowledge base is no more an option but a necessity for all businesses. Don’t believe us? According to a report by Forrester,... Read More

In our increasingly connected and competitive world, delivering outstanding customer service has become more vital than ever. As a support desk agent, you play a crucial role in ensuring customer satisfaction and building brand loyalty. Efficient... Read More

AWS Cognito is a managed authentication and authorization service that provides seamless Single Sign-On (SSO) integration for your web and mobile applications. Here's a high-level overview of setting up SSO integration using AWS Cognito: 1.... Read More

Organizational knowledge management (KM) is the process of creating, sharing, and applying the knowledge that exists within an organization. It involves collecting, organizing, and disseminating the collective knowledge, insights, and experiences of... Read More

The technical writers' primary job is to communicate complex technical information to users, clients, or other technical personnel in a way that is easy to understand. Writing such documentation requires attention to detail, precision, and... Read More

In this era of fierce competition, companies are focusing on a knowledge-sharing culture and a knowledge-centric approach to scale rapidly. However, not all companies are able to optimally utilize this process because they miss a very crucial type of... Read More