PHPKB Support Knowledge Base

Creating a user group

User groups are associated with categories so that members of a particular user group can access the content of these categories. On the basis of types of users, groups are classified as: Admin Users Group: These groups are assigned to... Read More

Creating a new user account

Aug 2, 2016 Adding user, Create User account 0 0 4.06K 5/5 (1 Vote)

To add a new user in the knowledge base, expand "Users" section in left navigation bar and click on "Add New" link to open Add User page. On the add user page, fill the user details as shown in the screenshot below. Enter the full name of the user... Read More

Adding a new language

Feb 7, 2017 Add a language, How to add a language 0 0 3.83K 5/5 (1 Vote)

Multi-Language (ML) Edition of PHPKB knowledge base software provides the facility to create categories, articles, news, glossary items in multiple languages. Moreover, this edition offers you to setup the front end interface in the desired language.... Read More

Adding a language translator account

Feb 7, 2017 add language translator, add translator 0 0 4.39K 5/5 (1 Vote)

Translators are admin users who are responsible for translating PHPKB front-end into your custom language. This user level is only available in multi-language versions of PHPKB software. Translators are not allowed to access any other sections... Read More

Adding a new category

Jul 19, 2016 create category, add category, adding a category, adding category 0 2 4.44K 5/5 (3 Votes)

To add a new category, you should be logged in to the admin area either as a SUPERUSER or as an EDITOR. Only these user-levels have the right to manage categories in the admin area. Once you are logged in, follow the steps given below. ... Read More

Adding a new article

Jul 20, 2016 Adding an article, Add article, Create an article 3 1 11.96K 4.75/5 (4 Votes)

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a video guide at the bottom that demonstrates these steps to create a new article in... Read More

Creating a new template

Mar 1, 2019 Article templates, Create templates, Add template 0 1 4.46K 5/5 (2 Votes)

Article Templates are reusable pieces of content, including text, tables, images, videos, or any other preformatted snippets you create. You can use article templates to add a disclaimer, custom formatting block, notice, warning,... Read More

Adding a new custom field

Jul 28, 2016 Add Custom Field, Custom Field, Adding Custom Field 0 2 4.34K 5/5 (3 Votes)

Custom fields are helpful in adding additional classification or specific searchable information to your articles. With custom fields, a user can create variables and add custom values to them. Click "Custom Fields" link in Articles section of left... Read More

Adding a news

Aug 1, 2016 Adding news item, Add a news 0 0 3.68K 5/5 (1 Vote)

News or Announcement represents information about recent and important events of the company. Follow the steps given below to add news in the admin area. Expand "News" section in the left navigation bar, click on "Add News" link to open Add News... Read More

Managing User Groups

Aug 4, 2016 Manage User groups, Managing user group 0 0 3.69K 5/5 (1 Vote)

Expand "Manage" link in Groups section of left navigation bar to manage the groups you have created in the knowledge base. This page contains columns displaying details of user groups. These columns are: ID: This column displays the auto generated... Read More