This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More

No! There is no such limit. You can create an unlimited amount of articles, categories, sub-categories, news, and other content types such as glossary terms in PHPKB knowledge base software, regardless of which edition and license you have purchased.... Read More

User documentation (also called end-user manuals, end-user guides, instruction manuals, etc.) is the content you provide end-users with to help them be more successful with your product or service. An online manual allows the user to familiarize... Read More

Creating a knowledge base is an essential step for organizations aiming to enhance their information management, improve customer service, and streamline internal processes. Here are seven key steps to create an effective knowledge base: 1. Define... Read More

A multilingual knowledge base is a collection of information and resources that is available in multiple languages. It allows users to access the information in their preferred language, making it easier for them to find the information they need.... Read More

This article explains how one can associate Base Language articles with other languages. This feature is only available in the latest update of version 9.0. How to use this feature: First of all, you will need to set one of the languages as "Base... Read More

A knowledge base is a specialized tool or software that helps create, maintain and deliver information. Consider that you have purchased the best knowledge base software for your organization with a range of flexible tools to make knowledge sharing... Read More

PHPKB Knowledge Base software allows you to automatically save versions of articles while you edit them, only if you have enabled the Enable Version History setting available under Miscellaneous Settings of Manage Settings. Article versions... Read More

Expand " Articles " section in the left navigation bar and click on " Article Templates " link to open 'Manage Templates' page. In multi-language edition, you can select the language from language drop-down available on the right side... Read More

In today's fast-paced business environment, companies need to find ways to improve their performance continually. A knowledge base is an online tool that can help businesses to achieve this goal. A knowledge base is a repository of information... Read More