Translators are admin users who are responsible for translating  PHPKB front-end into your custom language. This user level is only available in multi-language versions of PHPKB software. Translators are not allowed to access any other sections... Read More

If you are looking to have more than one (default English) language in your knowledge base then you must have purchased a Multi-Language edition of PHPKB Knowledge Base Software. Here are the steps how to add a new language in PHPKB: STEPS: Log in to... Read More

Superuser can assign the language(s) to any translator so that he can access the admin control panel to complete the translation job assigned to him. Moreover, superusers can revoke the translation right back from translator if required. This... Read More

PHPKB knowledge base software has the following admin user levels. These user accounts can login to the admin area of PHPKB software to add/edit/manage content in the knowledge base. Superuser: It is the ultimate administrator that has access to... Read More

Table of Contents Choosing the right knowledge base Flexibility Customizability Shareability Discoverability Ease of Usage Top 7 Knowledge base software for 2022 1. PHPKB Features Key Highlights of PHPKB PHPKB Pricing 2. Zendesk Zendesk... Read More

PHPKB Users are those who have access to the knowledge base. Any user can read articles, but in order to create and publish them, the user must have certain privileges. Refer article Creating User Account to understand how... Read More

This section allows you to manage admin and member users of your knowledge base. Click on "Manage" in "Users" section of left navigation bar to manage users you have already added to the knowledge base. By default, Admin Users page is displayed... Read More

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More

Custom fields are helpful in adding additional classification or specific searchable information to your articles. With custom fields, a user can create variables and add custom values to them. Click "Custom Fields" link in Articles section of left... Read More

News or Announcement represents information about recent and important events of the company. Follow the steps given below to add news in the admin area. Expand "News" section in the left navigation bar, click on "Add News" link to open Add News... Read More