Superuser can assign the language(s) to any translator so that he can access the admin control panel to complete the translation job assigned to him. Moreover, superusers can revoke the translation right back from translator if required. This... Read More

In this section, you can learn how to access and manage language files (self-created/default) available in the multi-language edition of PHPKB Knowledge base software. Superusers can expand Languages section in left navigation bar and click Manage... Read More

PHPKB knowledge base software has the following admin user levels. These user accounts can login to the admin area of PHPKB software to add/edit/manage content in the knowledge base. Superuser: It is the ultimate administrator that has access to... Read More

Translators are admin users who are responsible for translating  PHPKB front-end into your custom language. This user level is only available in multi-language versions of PHPKB software. Translators are not allowed to access any other sections... Read More

A knowledge base is an enormous storehouse to collect, organize and manage all the knowledge and information of a company. It is a fundamental resource that provides staff and customers with a basic reference and the first point of contact, for the... Read More

If you are looking to have more than one (default English) language in your knowledge base then you must have purchased a Multi-Language edition of PHPKB Knowledge Base Software. Here are the steps how to add a new language in PHPKB: STEPS: Log in to... Read More

Table of Contents What Is Active Directory (AD)? Key Functions of Active Directory (AD) What is an Azure Active Directory? What are the benefits of Azure Active Directory over AD? Active Directory vs Azure Active Directory Comparison Table... Read More

According to research by HubSpot, 68% of the consumers will pay more for products and services from a company with a proven record of good customer service. The research also states that 92% of customers will switch to another company after three or... Read More

A centralized knowledge repository (CKR) is a digital platform where organizations can store, access, and share their valuable information in a systematic and organized manner. The purpose of such a repository is to improve the efficiency and... Read More

After logging into the system, click on Article -> Add New 2. Determine the type (Public or Private) and category (categories). The categories step is critical so your article can be found by the intended audience. Tip: You can assign an... Read More