Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More

Introduction Organizing knowledge base content in a clear and user-friendly manner is essential for providing an effective user experience. A well-designed hierarchy can help users find the information they need quickly and easily and can make it... Read More

In today's globalized world, multilingualism has become a crucial aspect of businesses and their online presence. In this context, a multilingual knowledge base software can play a significant role in enhancing customer experience and improving... Read More

Table of Contents The need for Knowledge Base Knowledge Base Types Internal Knowledge Base External Knowledge Base How to Produce the Best Knowledge Base Content Create a content strategy Customer Support Experiences Recent... Read More

As the world becomes increasingly globalized, the importance of multilingualism and cross-cultural communication cannot be overstated. In today's digital age, information is widely disseminated through the internet, making it crucial for... Read More

In today's fast-paced world, technology is constantly evolving, and products and services are continually changing to meet the demands of consumers. To ensure that users have access to accurate and relevant information, it is essential to... Read More

This information is applicable on the PHPKB Enterprise Edition with SQL Server Database. There is no such issue in the MySQL version of PHPKB knowledge base software. PROBLEM: Article content gets trimmed for no apparent reason after 4096... Read More

PHPKB knowledge base software offers automated generation of a table of contents on any article of your knowledge base. This feature can scan the headings (H1 to H6) through your content and automatically create a table of contents which adds an... Read More

Yes, this facility is present in PHPKB knowledge base software so that you can restrict access to the knowledge base for only logged-in users. Please refer to the steps below to enable that setting. Login to the admin control panel. Go to the ... Read More

Table of Contents Supportive Role of Knowledge Management in Challenges Faced By Pharma Industry Sources of Knowledge for the Pharmaceutical Industry Features of Pharma Knowledge Management System Effective Knowledge Base Document Management... Read More