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Empty Categories

This page displays a list of the empty categories that have no articles under them. Empty categories report reminds you about the categories that need your attention. Expand "Statistics" section in left navigation bar and click on "Categories" link.... Read More

Creative Ways Companies Use Knowledge Bases Beyond Support Documentation

FEATURED

Most people think a knowledge base is just a place to find answers when something goes wrong. They imagine a page filled with questions and answers (FAQs), or simple instructions to fix common problems. While that is one way to use a knowledge base,... Read More

How a knowledge base reduces repetitive support tickets?

Introduction In the world of customer support, not all queries are created equal. While some tickets require expert attention, many are repetitive. Similar routine questions such as password resets, login issues, invoice downloads recur daily .... Read More

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