A knowledge base is a powerful tool for organizations to provide accurate and up-to-date information to customers and employees. However, in order for a knowledge base to be effective, it is important to have a clear and well-defined publishing... Read More

Essential Features and Advantages of a knowledge base software: A Guide  Table of Contents Essential Features and Advantages of a knowledge base software: A Guide  Introduction What is a Knowledge Base? Types of Knowledge Base Software ... Read More

Most people think a knowledge base is just a place to find answers when something goes wrong. They imagine a page filled with questions and answers (FAQs), or simple instructions to fix common problems. While that is one way to use a knowledge base,... Read More

The world of Knowledge Management (KM) is changing faster than ever. What was once a domain of static documents and manual updates has now become a dynamic ecosystem fueled by artificial intelligence, semantic search, and automated content... Read More

Writing software documentation plays an integral role in the work of a software developer. As they say, if it isn’t documented, then it doesn’t exist, and in most cases, documenting your software in a proper manner is as important as... Read More

Microsoft SharePoint is software for servers that enables users to share documents within an organization. Companies planning to create a knowledge base will most likely consider using SharePoint rather than trying a specialized knowledge management... Read More

In the rapidly evolving technological landscape of 2025, technical documentation plays a pivotal role in bridging the gap between complex products or systems and their users. This comprehensive guide delves deeper into creating effective technical... Read More

Superusers and editors can expand "Tickets" section in the left navigation bar to view or manage tickets in the knowledge base. Click on "Open" link to view and manage open tickets in the knowledge base. Click "Publish" option from Actions column of... Read More

Table of Contents Choosing the right knowledge base Flexibility Customizability Shareability Discoverability Ease of Usage Top 7 Knowledge base software for 2022 1. PHPKB Features Key Highlights of PHPKB PHPKB Pricing 2. Zendesk Zendesk... Read More

In this article The Significance of Writing KB Articles Appropriately Prerequisite Before Publishing Elements of an Effective Knowledge Base Article Title Procedure Category Selection Keywords (Tags) Publish Status and Version Best Practice... Read More