Superusers and editors can expand "Tickets" section in the left navigation bar to view or manage tickets in the knowledge base. Click on "Open" link to view and manage open tickets in the knowledge base. Click "Publish" option from Actions column of... Read More

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More

It gives us immense pleasure to proudly announce the release of 'PHPKB 6', the latest version of our knowledge base software. Our developers have been hard at work improving 'PHPKB', the leading knowledge base software. The new version, PHPKB 6, is... Read More

Click "Reply Back" option from Actions column of Open Tickets page under Tickets section of left navigation bar. You can send reply for the ticket and/or publish it as an article in the knowledge base. Title: Enter the title that will be... Read More

Questions submitted by end users from the front-end area are displayed in knowledge base software in the form of Tickets. You can either reply back to them with an answer and/or publish that question as an article to the knowledge base so that in... Read More

Introduction In the world of customer support, not all queries are created equal. While some tickets require expert attention, many are repetitive. Similar routine questions such as password resets, login issues, invoice downloads recur daily .... Read More

In this article The Significance of Writing KB Articles Appropriately Prerequisite Before Publishing Elements of an Effective Knowledge Base Article Title Procedure Category Selection Keywords (Tags) Publish Status and Version Best Practice... Read More

PHPKB knowledge base software has the following admin user levels. These user accounts can login to the admin area of PHPKB software to add/edit/manage content in the knowledge base. Superuser: It is the ultimate administrator that has access to... Read More

We have majorly revamped our knowledge platform, PHPKB. The upcoming release i.e PHPKB 7.0, is the most significant release so far. A summary of all the new features in PHPKB 7.0 is available in the product summary for the release. We hope the new... Read More

Essential Features and Advantages of a knowledge base software: A Guide  Table of Contents Essential Features and Advantages of a knowledge base software: A Guide  Introduction What is a Knowledge Base? Types of Knowledge Base Software ... Read More