Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More

Table of Contents 1. Knowledge Base API 2. New Design Interface Modern Layout Design Classic Layout Redesigned 3. Files & Downloads Area 4. Article Approval Improvements 5. Review Date for Articles 6. Clone Articles 7. New Design... Read More

We have majorly revamped our knowledge platform, PHPKB. The upcoming release i.e PHPKB 7.0, is the most significant release so far. A summary of all the new features in PHPKB 7.0 is available in the product summary for the release. We hope the new... Read More

Documentation serves as the lifeline of any software application - be it a product manual, a user guide, or an API documentation. It is the pathway for the users to understand and master the use of any product. For software companies, the need for a... Read More

Questions submitted by end users from the front-end area are displayed in knowledge base software in the form of Tickets. You can either reply back to them with an answer and/or publish that question as an article to the knowledge base so that in... Read More

PHPKB knowledge base software has easy to use, highly interactive graphical user interface with demotic and innate interface elements. You may wish to view a video guide explaining the overview of the admin panel below.   Admin Panel at a... Read More

Ticket History is used for the end users to track the progress of all their submitted tickets. All the user’s recent tickets are displayed in "My Tickets" section, along with the status, last replier, priority and last updated date. Users can... Read More

Superusers and editors can expand "Tickets" section in the left navigation bar to view or manage tickets in the knowledge base. Click on "Open" link to view and manage open tickets in the knowledge base. Click "Publish" option from Actions column of... Read More

PHPKB knowledge base software has the following admin user levels. These user accounts can login to the admin area of PHPKB software to add/edit/manage content in the knowledge base. Superuser: It is the ultimate administrator that has access to... Read More

PHPKB knowledge base software provides very interactive and user-friendly interface for KB users to view articles, news/announcements on the home page. The PHPKB knowledge base software has been designed and organized in such a manner to... Read More