Click "Reply Back" option from Actions column of Open Tickets page under Tickets section of left navigation bar. You can send reply for the ticket and/or publish it as an article in the knowledge base. Title: Enter the title that will be... Read More

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More

Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More

This User Manual describes the GUI and working of front-end area as well as administration control panel of the PHPKB Knowledge Base Software. It explains you the functioning of each of the screens. A Few Key Concepts: End Users - your knowledge base... Read More

About Knowledge Base One of the best ways to provide top-level support to your customers is to actually allow them to help themselves. If you have the right software in place, you can do this by setting up a knowledge base. A knowledge base is a... Read More

Yes, We can customize PHPKB Knowledge Base Software to match your website's look, feel, and color scheme. All you need to do is send us your Website URL and just a few details of how you would like the PHPKB to be integrated into your website.... Read More

PHPKB is a knowledge base software that allows you to create, manage, and share documentation. Note: You need to have SAML SSO Plugin installed with your license of PHPKB Knowledge Base Software to configure it with AWS Cognito. To configure SAML... Read More

Table of Contents Negative Feedback In Organisation Why a negative feedback is important for organisation? Negative Feedback As a Guide Trust Building Deepen Relationship With Customer How to respond to a negative customer experience? ... Read More

To ensure prompt and reliable delivery of notification emails in PHPKB, you can configure custom SMTP server settings. This is particularly useful if you experience issues with email delivery using the default SMTP configuration. Steps to Configure... Read More

PHPKB knowledge base software has the following admin user levels. These user accounts can login to the admin area of PHPKB software to add/edit/manage content in the knowledge base. Superuser: It is the ultimate administrator that has access to... Read More