PHPKB Support Knowledge Base

Configuring Custom SMTP Server for Email Notifications

May 16, 2024 SMTP Server, Email Notifications, Notification Emails, Email Delivery 0 1 2.83K 5/5 (1 Vote)

To ensure prompt and reliable delivery of notification emails in PHPKB, you can configure custom SMTP server settings. This is particularly useful if you experience issues with email delivery using the default SMTP configuration. Steps to Configure... Read More

PHPKB 7.5 Release Notes

FEATURED

Oct 28, 2013 release notes, PHPKB 7.5, knowledge base software 0 0 5.40K 4.6/5 (20 Votes)

We are proud to announce that the latest version of PHPKB (v7.5) is now available. It can be downloaded from the customer area if you have an active support and maintenance subscription available. The new version of the product introduces a number... Read More

Role of Knowledge Management System In Pharma Industry

Jun 18, 2020 knowledge management, pharma industry, pharmaceutical knowledge management 0 12 17.53K 4.59/5 (17 Votes)

Table of Contents Supportive Role of Knowledge Management in Challenges Faced By Pharma Industry Sources of Knowledge for the Pharmaceutical Industry Features of Pharma Knowledge Management System Effective Knowledge Base Document Management... Read More

Feature Settings

Aug 25, 2016 Features Settings, Manage Features settings, Home page Setting, KB Layout Setting 0 5 5.15K 5/5 (4 Votes)

Expand "Tools" section in left navigation bar and click on "Manage Settings" link. Manage settings page will display, click on "Features" tab to control the display and functioning of front end pages. Features settings is categorized as: KB Layout... Read More

Ticket Departments

Feb 16, 2024 ticket departments, managing departments, knowledge base software, knowledge base system 0 1 2.45K 5/5 (1 Vote)

What are ticket departments? Ticket departments in a knowledge base system are organizational units within the customer support or service framework, designed to categorize and route customer inquiries, issues, or support tickets to the most... Read More

Harvesting emails from knowledge base

Sep 6, 2016 Email harvesting, Extracting email, Extract email address 0 0 4.48K 5/5 (1 Vote)

PHPKB Knowledge Base Software provides a module for extracting email addresses from either all sections or selected sections of your knowledge base. Expand "Tools" section in left navigation bar and click on "Email Harvester" to open email harvester... Read More

Article Settings

Aug 25, 2016 Manage Article settings, Article settings, RSS feed settings, Article features settings 0 0 4.64K 5/5 (2 Votes)

Expand "Tools" section in left navigation bar and click on "Manage Settings" link. Manage settings page will display, click on "Article" to control article options and features. This setting page is categorized into various parts as follows: Add to... Read More

Managing Comments

Jul 29, 2016 Manage comments, Comment Settings, Manage comment settings 0 1 5.48K 5/5 (2 Votes)

Article Comments Screen - You can moderate the comments posted by users through the admin panel. Comments are categorized into two types: Pending Comments: These comments need superuser's approval before being listed on the article page. ... Read More

Subscribe to Articles Feature

May 16, 2024 0 1 2.14K 5/5 (1 Vote)

The "Subscribe to Articles" feature in PHPKB Knowledge Base Software is designed to keep users informed about the latest updates and changes to articles within the knowledge base. This feature enhances user engagement, ensures users are always up-to... Read More

Creating a new user account

Aug 2, 2016 Adding user, Create User account 0 0 4.13K 5/5 (1 Vote)

To add a new user in the knowledge base, expand "Users" section in left navigation bar and click on "Add New" link to open Add User page. On the add user page, fill the user details as shown in the screenshot below. Enter the full name of the user... Read More