User groups are associated with categories so that members of a particular user group can access the content of these categories. On the basis of types of users, groups are classified as: Admin Users Group: These groups are assigned to... Read More

To add a new user in the knowledge base, expand "Users" section in left navigation bar and click on "Add New" link to open Add User page. On the add user page, fill the user details as shown in the screenshot below. Enter the full name of the user... Read More

To add a new category, you should be logged in to the admin area either as a SUPERUSER or as an EDITOR. Only these user-levels have the right to manage categories in the admin area. Once you are logged in, follow the steps given below. ... Read More

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More

Custom fields are helpful in adding additional classification or specific searchable information to your articles. With custom fields, a user can create variables and add custom values to them. Click "Custom Fields" link in Articles section of left... Read More

The glossary is a list of terms in a special subject, field, or area of usage with accompanying definitions. It gives your readers a quick definition or explanation of words or phrases important to your application, which the reader might not... Read More

News or Announcement represents information about recent and important events of the company. Follow the steps given below to add news in the admin area. Expand "News" section in the left navigation bar, click on "Add News" link to open Add News... Read More

Expand "Manage" link in Groups section of left navigation bar to manage the groups you have created in the knowledge base. This page contains columns displaying details of user groups. These columns are: ID: This column displays the auto generated... Read More

Private categories work in conjunction with user-groups. You can create a user-group and assign some private categories to that group. Now, all users (KB Members) of that group would be able to view those private categories after login on the front... Read More

This User Manual describes the GUI and working of front-end area as well as administration control panel of the PHPKB Knowledge Base Software. It explains you the functioning of each of the screens. A Few Key Concepts: End Users - your knowledge base... Read More