Creating a knowledge base is an essential step for organizations aiming to enhance their information management, improve customer service, and streamline internal processes. Here are seven key steps to create an effective knowledge base: 1. Define... Read More

Users can click "Ask a Question" link on header section of the front end to submit a question or to create a ticket. A user needs to complete ask a question form in order to contact knowledge base admin users. Users are required to add their name,... Read More

To add a new category, you should be logged in to the admin area either as a SUPERUSER or as an EDITOR. Only these user-levels have the right to manage categories in the admin area. Once you are logged in, follow the steps given below. ... Read More

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More

Article Templates are reusable pieces of content, including text, tables, images, videos, or any other preformatted snippets you create. You can use article templates to add a disclaimer, custom formatting block, notice, warning,... Read More

The glossary is a list of terms in a special subject, field, or area of usage with accompanying definitions. It gives your readers a quick definition or explanation of words or phrases important to your application, which the reader might not... Read More

To add a new user in the knowledge base, expand "Users" section in left navigation bar and click on "Add New" link to open Add User page. On the add user page, fill the user details as shown in the screenshot below. Enter the full name of the user... Read More

User groups are associated with categories so that members of a particular user group can access the content of these categories. On the basis of types of users, groups are classified as: Admin Users Group: These groups are assigned to... Read More

Most people think a knowledge base is just a place to find answers when something goes wrong. They imagine a page filled with questions and answers (FAQs), or simple instructions to fix common problems. While that is one way to use a knowledge base,... Read More

The application of knowledge base software is not limited to the self-service solution, rather they also help service personnel support customers during calls and emails. The support executives greatly rely on centralized knowledge management tools... Read More