We accept Western Union and direct bank wire (wire transfer). For more information regarding these forms of payment, please contact us. Read More

Introduction Organizing knowledge base content in a clear and user-friendly manner is essential for providing an effective user experience. A well-designed hierarchy can help users find the information they need quickly and easily and can make it... Read More

Download link is sent (via email) once an order has been verified and approved. The verification & approval process usually takes 2 to 5 hours but sometimes may be longer or a lot less. Our payment processing company performs a fraud check of the... Read More

Problem: We tried purchasing this PHPKB knowledge base software with a credit card, but unfortunately the only credit cards we have are MasterCard, and our purchasing department told me that you do not accept MasterCard. Would you accept a check? I... Read More

If you have made a payment using our payment provider, FastSpring, and you wish to edit billing details such as the address, credit card, or name of your existing subscriptions, kindly follow the below steps. In your receipt or subscription... Read More

We believe that you will be pleased with your hosted knowledge base subscription with us, but in case you want to cancel, please notify us and we will stop billing for the next billing cycle. At that point we will remove your hosted KB and delete all... Read More

In the digital age, maintaining a robust knowledge base system is crucial for organizational efficiency and information management. One often overlooked but essential component of these systems is detailed event logging. By meticulously recording... Read More

To order a maintenance renewal, please complete the secure online order form. Using the order form, you can renew a product that you are associated with or provide us with the details of the product which you wish to renew. Once that is done, a quote... Read More

You can find the details about the support and maintenance period of PHPKB knowledge base software below: New License: Your 12-month free software support & maintenance period will commence from the date of payment confirmation. Upgrade: Your 12... Read More

Essential Features and Advantages of a knowledge base software: A Guide  Table of Contents Essential Features and Advantages of a knowledge base software: A Guide  Introduction What is a Knowledge Base? Types of Knowledge Base Software ... Read More