The report displays a list of contributors along with the number of articles they have posted in the knowledge base. A contributor can be a Superuser, an Editor, a Writer, or a Writer-trusted. Expand "Statistics" section in left navigation bar... Read More

An IT help desk knowledge base is a valuable tool for any organization, providing quick and accurate answers to common technical issues. It allows your organization to easily organize and access all of the information it generates. However, building... Read More

This section allows you to manage admin and member users of your knowledge base. Click on "Manage" in "Users" section of left navigation bar to manage users you have already added to the knowledge base. By default, Admin Users page is displayed... Read More

If you’ve landed here, you’re likely searching for the best knowledge base solution; whether it’s to help your customers, organize internal procedures, or empower your support team to grow. With so many options available, finding... Read More

Creating a knowledge base is an essential step for organizations aiming to enhance their information management, improve customer service, and streamline internal processes. Here are seven key steps to create an effective knowledge base: 1. Define... Read More

PHPKB Users are those who have access to the knowledge base. Any user can read articles, but in order to create and publish them, the user must have certain privileges. Refer article Creating User Account to understand how... Read More

Expand "Statistics" section of the left navigation bar and click on "Users" link to view report related to users in the knowledge base. By default, the Summary screen is displayed which contains statistics related to the different levels of... Read More

There is a facility to bulk load (import) users in your knowledge base powered by PHPKB Software. You can bulk import users into PHPKB through the CSV Import section that can be accessed via: Admin Dashboard > Tools > Import Data > CSV... Read More

The report shows the details of the recently active users in the knowledge base. Expand "Statistics" section in left navigation bar and click on "Users" link. User statistics page will display; click on "Active Users" tab to view the recently... Read More

PHPKB has a feature to filter knowledge base users by specifying parameters in the search form. Expand "Users" section in left navigation bar and click on "Search" link to open Search Users page as shown in the screenshot below: Specify one or... Read More