Expand "Statistics" section of the left navigation bar and click on "Users" link to view report related to users in the knowledge base. By default, the Summary screen is displayed which contains statistics related to the different levels of... Read More

Expand "Statistics" section in left navigation bar and click on "Articles" link to view reports/statistics related to articles in Articles Statistics page. By default, Summary is displayed which shows the summary of your Knowledge base articles.... Read More

Expand "Category" in Statistics section of left navigation bar to view reports related to the knowledge base categories. By default, the Summary screen will be displayed which contains statistics related to various aspects of categories in... Read More

Expand "Statistics" section in left navigation bar and click on "Search" link. By default, the Summary screen is displayed which contains statistics like successful searches, failed searches, recent successful search etc. in tabular and pictorial... Read More

In today's fast-paced world, effective knowledge management has become critical for organizations to succeed. A well-maintained knowledge base is essential for employees to find the information they need quickly and efficiently. Article... Read More

We have majorly revamped our knowledge platform, PHPKB. The upcoming release i.e PHPKB 7.0, is the most significant release so far. A summary of all the new features in PHPKB 7.0 is available in the product summary for the release. We hope the new... Read More

Maintaining the relevance and accuracy of your knowledge base is a challenging yet vital task. A well-organized and periodically updated knowledge base is an invaluable resource for your users and employees, helping them find solutions and... Read More

The report shows the list of newly added and recently updated articles in the knowledge base. Expand "Statistics" section in left navigation bar and click on "Articles" link.  Article statistics page will display; click... Read More

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More

A well-crafted knowledge base article helps users solve problems efficiently, reduces support load, and enhances user experience. Here’s a step-by-step guide to doing it right highlighting the best practices for writing knowledge base articles:... Read More