PHPKB has a feature to filter knowledge base users by specifying parameters in the search form. Expand "Users" section in left navigation bar and click on "Search" link to open Search Users page as shown in the screenshot below: Specify one or... Read More

To search articles in the knowledge base, click on "Search Articles" link available under Articles section in left navigation bar. 'Search Articles' screen displays various filters using which you can search the article. But you need to select... Read More

Expand "Statistics" section in left navigation bar and click on "Search" link. By default, the Summary screen is displayed which contains statistics like successful searches, failed searches, recent successful search etc. in tabular and pictorial... Read More

Expand "Statistics" section in left navigation bar and click on "Search" link. Search statistics page will display; click on "Successful" tab to view the report of successful searches report. The report is in tabular form as shown below: S.No.: ... Read More

PHPKB knowledge base software provides very interactive and user-friendly interface for KB users to view articles, news/announcements on the home page. The PHPKB knowledge base software has been designed and organized in such a manner to... Read More

User documentation (also called end-user manuals, end-user guides, instruction manuals, etc.) is the content you provide end-users with to help them be more successful with your product or service. An online manual allows the user to familiarize... Read More

When you first start your customer support knowledge base, how do you build traction and get users involved? If you have an existing knowledge base, how do you increase and maintain user involvement? Best Practices to Increase User Involvement in... Read More

Introduction Organizing knowledge base content in a clear and user-friendly manner is essential for providing an effective user experience. A well-designed hierarchy can help users find the information they need quickly and easily and can make it... Read More

Table of Contents List of Supported File Types Installation of plugins to search attached files on Windows Server Installation of plugins to search attached files on Linux/Unix Server What to do after the installation of indexing plug-ins? ... Read More

Table of Contents What is meta description? Example: Code Example: Where Do You Add the Meta Description? Optimal Length Optimal Format Why is the Meta Description Important? How to write meta descriptions for SEO? SEO Best Practices Action... Read More