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A Knowledge Base Software is essentially a self-serving online library. It is a technology used to store structured and unstructured information utilized by a computer system. Evidence suggests that Knowledge Base Software is effective in increasing... Read More

Organizations have begun realizing the importance of a viable knowledge base software to create, share, manage, update and store important information easily accessible to their internal and external users. A knowledge base can securely house... Read More

Often referred to as support, help desk, FAQ section, knowledge base, or even a portal, a help center is known to serve as an extension of a website or application. It is solely dedicated to solving customer queries and doubts. A help center doesn't... Read More

What is PHPKB? PHPKB is a knowledge base software that organizations can use to promote knowledge sharing across their organization and provide excellent customer service at the same time. Available Editions & Variants It is available in two... Read More

A knowledge base is a specialized tool or software that helps create, maintain and deliver information. Consider that you have purchased the best knowledge base software for your organization with a range of flexible tools to make knowledge sharing... Read More

A knowledge base plays a crucial role in developing a knowledge management protocol in your organization. With the immense benefits and attractive budget-friendly packages that a knowledge base comes with, every organization must invest in a viable... Read More

Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More

Introduction It is impossible to prevent your team members from leaving the office. So, what happens when they are out of office, on leave, or have left the organization for good? The specialized knowledge, expertise, and information they acquired... Read More

Whether you own a startup, SME, or MNC, a knowledge base is something you just cannot compromise on! Having a knowledge base is no more an option but a necessity for all businesses. Don’t believe us? According to a report by Forrester,... Read More

In an era where data is the new gold, the way you treat your organizational knowledge can hence make a significant difference. Among the cloud-powered options of a knowledge base in particular, a self-hosted one, also known as on-premise knowledge... Read More