This article outlines strategies for identifying and fixing bad KB articles and highlights how PHPKB knowledge base software can aid in enhancing the quality of KB content. The article aims to provide a comprehensive guide for businesses looking to... Read More

Users can expand "My Articles" link under Articles section of left navigation bar to view their own articles to update them. 'My Articles' page will be displayed which contain several columns as shown in the figure below: ID: This column displays... Read More

Problem We have 12 articles marked as Featured. But when I go to our home page and click to see Featured articles, I only see 5. Solution You may need to adjust a setting to display the desired number of articles on the Home page. Here are the... Read More

This article explains how one can associate Base Language articles with other languages. This feature is only available in the latest update of version 9.0. How to use this feature: First of all, you will need to set one of the languages as "Base... Read More

A multilingual knowledge base could have a diverse range of article statuses to reflect the lifecycle of an article, from its creation to its potential translation and subsequent updates. Here's a comprehensive list of all the possible status an... Read More

Click on "Manage Articles" link available in "Articles" section of left navigation bar to manage the articles in your knowledge base. By default, approved articles are displayed on the screen. However, you can navigate through tabs to view and... Read More

Popular article statistics page displays a list of popular articles arranged in descending order according to the number of times they have been viewed. Expand "Statistics" section in left navigation bar and click on "Articles" link. Article... Read More

The report displays a list of top rated articles arranged in descending order according to the average ratings given by users. Expand "Statistics" section in left navigation bar and click on "Articles" link.  Article statistics page will display... Read More

This page displays a list of most discussed articles arranged in descending order according to the count of comments posted on articles. Expand "Statistics " section in left navigation bar and click on "Articles" link.  Article statistics... Read More

Most mailed articles Statistics page displays a list of most mailed articles arranged in descending order according to the number of times users have referred these articles to friends via email. Expand "Statistics" section in left... Read More