A multilingual knowledge base could have a diverse range of article statuses to reflect the lifecycle of an article, from its creation to its potential translation and subsequent updates. Here's a comprehensive list of all the possible status an... Read More

In today's fast-paced world, effective knowledge management has become critical for organizations to succeed. A well-maintained knowledge base is essential for employees to find the information they need quickly and efficiently. Article... Read More

Click on "Manage Articles" link available in "Articles" section of left navigation bar to manage the articles in your knowledge base. By default, approved articles are displayed on the screen. However, you can navigate through tabs to view and... Read More

A knowledge base is a specialized tool or software that helps create, maintain and deliver information. Consider that you have purchased the best knowledge base software for your organization with a range of flexible tools to make knowledge sharing... Read More

To search articles in the knowledge base, click on "Search Articles" link available under Articles section in left navigation bar. 'Search Articles' screen displays various filters using which you can search the article. But you need to select... Read More

Subscribers get notified when the knowledge base articles are updated or published. There are two types of article subscribers: Knowledge Base Subscribers: Individuals who have subscribed to receive emails for the newly published articles. Article... Read More

No! There is no such limit. You can create an unlimited amount of articles, categories, sub-categories, news, and other content types such as glossary terms in PHPKB knowledge base software, regardless of which edition and license you have purchased.... Read More

Table of Contents Knowledge Management System vs. Knowledge Base System Software Documentation Types of Software Documentation 1. User Documentation 2. Developer Documentation 3. Just-in-time Documentation Importance of Software Documentation... Read More

Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More

PHPKB knowledge base software has the following admin user levels. These user accounts can login to the admin area of PHPKB software to add/edit/manage content in the knowledge base. Superuser: It is the ultimate administrator that has access to... Read More