Table of Contents Knowledge Management System vs. Knowledge Base System Software Documentation Types of Software Documentation 1. User Documentation 2. Developer Documentation 3. Just-in-time Documentation Importance of Software Documentation... Read More

A multilingual knowledge base could have a diverse range of article statuses to reflect the lifecycle of an article, from its creation to its potential translation and subsequent updates. Here's a comprehensive list of all the possible status an... Read More

PHPKB Users are those who have access to the knowledge base. Any user can read articles, but in order to create and publish them, the user must have certain privileges. Refer article Creating User Account to understand how... Read More

PHPKB knowledge base software has the following admin user levels. These user accounts can login to the admin area of PHPKB software to add/edit/manage content in the knowledge base. Superuser: It is the ultimate administrator that has access to... Read More

Questions submitted by end users from the front-end area are displayed in knowledge base software in the form of Tickets. You can either reply back to them with an answer and/or publish that question as an article to the knowledge base so that in... Read More

Table of Contents The need for Knowledge Base Knowledge Base Types Internal Knowledge Base External Knowledge Base How to Produce the Best Knowledge Base Content Create a content strategy Customer Support Experiences Recent... Read More

Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More

In the constantly changing world of information technology, the significance of robust and reliable documentation cannot be overstated. Whether it's for software development, system administration, or network management, documentation plays a... Read More

A documentation software is a tool that helps in creating, organizing, and managing various types of software documentation. It is used to document software products, including their features, functionality, and technical specifications.... Read More

Table of Contents What is Software Documentation? The Different Types of Software Documentation 1. Product Documentation A. System Documentation B. User Documentation 2. Process Documentation How to Document Software? 1. Recognize the... Read More