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Table of Contents Why shouldn’t businesses rely solely on customer support agents, chat help, and emails? Why do all businesses need a Knowledge Base? Features of a Knowledge Base The in-house solution as well as a cloud-hosted solution... Read More

We have an update on the two recently disclosed PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619. For Cloud-Hosted (SaaS) Licenses: All of our Cloud-Hosted (SaaS) servers have now been fully patched. Patching is also complete for all cloud... Read More

Creating and maintaining a knowledge base is a crucial aspect of providing excellent customer service and support. However, it is also important to consider the security and access control of your knowledge base. This is because a knowledge base... Read More

A knowledge base can significantly reduce support tickets, improve customer satisfaction, and empower users to find answers on their own. However, even the best knowledge base software cannot compensate for poorly written articles. If users struggle... Read More

Introduction Organizing knowledge base content in a clear and user-friendly manner is essential for providing an effective user experience. A well-designed hierarchy can help users find the information they need quickly and easily and can make it... Read More

In an era where data is the new gold, the way you treat your organizational knowledge can hence make a significant difference. Among the cloud-powered options of a knowledge base in particular, a self-hosted one, also known as on-premise knowledge... Read More

In today's fast-paced world, technology is constantly evolving, and products and services are continually changing to meet the demands of consumers. To ensure that users have access to accurate and relevant information, it is essential to... Read More

In today's information-driven business environment, maintaining an organized, accessible internal knowledge base is crucial for efficient operation and continuity. This article explores the concept of an internal knowledge base, provides... Read More

In the realm of knowledge management, distinguishing between different types of knowledge is crucial for leveraging organizational wisdom effectively. Among these, implicit knowledge plays a pivotal role in the productivity and innovative... Read More

In this era of fierce competition, companies are focusing on a knowledge-sharing culture and a knowledge-centric approach to scale rapidly. However, not all companies are able to optimally utilize this process because they miss a very crucial type of... Read More