Gurjeet Kaur

Subscribers get notified when the knowledge base articles are updated or published. There are two types of article subscribers: Knowledge Base Subscribers: Individuals who have subscribed to receive emails for the newly published articles. Article... Read More

Trash box acts as a recycle bin for deleted articles from where you can either restore the articles or permanently delete them. Only superuser has the right to manage the trash box. Click "Trash Box" link in the Articles section of left... Read More

Expand " Articles " section in the left navigation bar and click on " Article Templates " link to open 'Manage Templates' page. In multi-language edition, you can select the language from language drop-down available on the right side... Read More

Article Templates are reusable pieces of content, including text, tables, images, videos, or any other preformatted snippets you create. You can use article templates to add a disclaimer, custom formatting block, notice, warning,... Read More

PHBKB Knowledge base provides you with the feature of auto saving articles in the "Autosaved Drafts" section. It automatically saves a copy of your article at regular interval of time so that in the event your computer crashes or connection is... Read More

To search articles in the knowledge base, click on "Search Articles" link available under Articles section in left navigation bar. 'Search Articles' screen displays various filters using which you can search the article. But you need to select... Read More

A multilingual knowledge base could have a diverse range of article statuses to reflect the lifecycle of an article, from its creation to its potential translation and subsequent updates. Here's a comprehensive list of all the possible status an... Read More

Expand Categories in left Navigation Bar and click on Manage to open manage categories screen. ID  is the serial number of a category in the knowledge base. Name: This column displays the name (title) assigned to a category. The root... Read More

To add a new category, you should be logged in to the admin area either as a SUPERUSER or as an EDITOR. Only these user-levels have the right to manage categories in the admin area. Once you are logged in, follow the steps given below. ... Read More