To add a new category, you should be logged in to the admin area either as a SUPERUSER or as an EDITOR. Only these user-levels have the right to manage categories in the admin area. Once you are logged in, follow the steps given below. ... Read More
Categories
Expand Categories in left Navigation Bar and click on Manage to open manage categories screen. ID is the serial number of a category in the knowledge base. Name: This column displays the name (title) assigned to a category.... Read More