What are the differences between public and private articles in a knowledge base?Estimated Reading Time: 1 Minutes
Public articles — The documents that are accessible or open/available to people at large/general public. These are not confidential. Every person is free to access it without permission of any kind. In the context of a knowledge base, public articles are saved/presented under public categories.
Private articles — Contrary to the above, these are privileged and proprietary documents belonging to a particular user or group of users. This is the prerogative of the person to whom they belong to show/disclose or not to any other person. An unauthorized access request is denied to prevent the breach of confidentiality/privacy. In the context of a knowledge base, private articles are saved/presented under private categories and access to such categories is provided via user groups.