PHPKB is a knowledge base software that helps your company to share information with your customers or employees on a public facing website or internally with a professional-grade searchable, customizable knowledge base platform, substantially reducing the number of support requests, improving staff productivity and dramatically reducing time your staff or customers spend now searching for information across multiple channels.
PHPKB is a knowledge management software that can be pretty much anything you want it to be. Use it to share knowledge with others.Publish and manage articles, white papers,user manuals, business processes, FAQs, online help, APIs and any other type of information.
All your users would need to access your information is a standard web browser and an internet connection.
PHPKB provides the tools to capture and share knowledge as well as to manage the whole knowledge management cycle. It is designed to provide a complete knowledge management solution for your business to manage, share knowledge with internal and external users.
The reason PHPKB is the best knowledge management software is that it really has an incredibly fast & accurate full-text search engine, very well organized and visually attractive, it is flexible, scalable, fully responsive and it is very easy to use. It has everything that you can ask for in a professional knowledge management software.
PHPKB knowledge base software is renowned for its straightforward approach and intuitive self-service tools that encourage your customers to help themselves. It helps you by providing your customers with quicker answers while lowering your team's workload and costs by building a knowledge base system.
PHPKB is a modern knowledge management software that allows you to quickly set-up the knowledge base and start organizing your company's knowledge. It lets you save time on-boarding new support representatives and respond faster to customers as a team. As a business in 21st century, providing great customer service is getting challenging. Your customers are getting smarter, more demanding, and you need to keep up with the pace.
Our knowledge base management software facilitates the creation of an expansive, searchable database of common customer support requests and their resolutions; available for self-service by clients and linked to support requests by technicians and administrators. Already in use by over 2,500 small businesses, universities, non-profits and enterprise organizations, PHPKB can be used to:
Giving an accurate and professional answer could be as simple as redirecting your customers to one of the knowledge base articles. Customer satisfaction is improved and customer support workload is reduced.
PHPKB knowledge base software helps you share documentation and procedures internally and familiarize your new staff members with product details so that they can be up and running more quickly.
PHPKB knowledge base software is the most user-friendly self-help system available in the market today. You are most welcome to compare other KB applications with PHPKB and see the difference.
You can fully customize the header and footer of your knowledge base to make it fit with your website style. It is very easy to change the look and feel of PHPKB knowledge base software according to your website's color scheme & layout.
Our knowledge base software comes with full source code. The source code is not encoded/encrypted, which means you can change the files according to your needs. You are free to modify the source code to suit your requirements.
Articles are categorized in your knowledge base. All visited pages of your knowledge base, from the home page to the currently viewed page, are recorded. This makes it easy for your visitors to find answers and backwards navigation.
It is easy for your visitors to search for what they need in your knowledge base. Both quick search and advanced search are supported.
Featured articles are similar to 'sticky threads on forums' in a sense that they are listed above normal articles, so that your visitors can easily notice them.
A list of related articles is displayed with every article, that helps your visitors get more related information from your knowledge base.
The feedback features in PHPKB knowledge base software help you understand the needs of your visitors, improve the quality of the articles and optimize your products and services.
PHPKB knowledge base software is compatible with all major web browsers, including Google Chrome, Internet Explorer, Firefox, Safari and Opera, on all major platforms, including Windows, Mac and Linux.
Your content can be used externally for customers but also internally for your customer support team. use it as a powerful tool to create an online documentation system for your entire company.
We keep our knowledge base software and services up-to-date with most recent technology and updates available.
Whether you are looking for an in-house solution OR a cloud-hosted knowledge management software, PHPKB offers enterprise-class features with the pricing that can fit a small business budget.Purchase Now
Some of the world's best companies are our prestigious clients and use PHPKB software to manage their knowledge base.
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Our knowledge base software is easy to use and backed by awesome support.