PHPKB is a modern knowledge base software to help you reduce support tickets & scale customer support. PHPKB offers everything you need to run a secure knowledge base. More than 5,000 customers trust PHPKB with their knowledge data. Enterprise-grade security features and comprehensive audits of networks, systems, and regulatory compliances protect our product and platform. You can utilize PHPKB in your business environment:
as a pre-sales tool, answering questions about your products for your potential customers.
to provide training for new staff to ensure they get the same information time and time again.
as a reference knowledge base for your support staff in helping the customers with their problems.
We believe in simplicity. We believe it's unnecessary for you to spend a ridiculous amount of time just to master a product that supposedly helps you do something as simple as organizing your knowledge in one place and serving your customers! With PHPKB, a knowledge base can be set up in under 10 minutes and it comes with an interface that looks neat and is super-easy to use.
PHPKB provides your customers with better Self-Service. Empower your customers and lower support costs.
Makes it easier for your customers & staff to search and access the most up-to-date product information.
Allows you to quickly create and edit your knowledge base articles as if you were using a word processor.
We automatically save document version history for you. Everything is recorded and revertable.
PHPKB is the best knowledge base software that keeps information organized, accessible, and easy to manage for internal teams and external customers. Use PHPKB to instantly create a self-service knowledge base for your customers. Build FAQ, User guides, Product Documentation, Standard Operating Procedures, and many more. Our knowledge base software will help you at once on three fronts: self-service customer support, employee knowledge empowerment, and, critically, information access to your customers. Actively developed since its first release in 2005, it is built to help you and your team continuously improve your content, keep it up to date, and serve it to your customers.
PHPKB provides a range of advanced knowledge management features that enable your business to handle customer support more efficiently. Whether you are looking for an in-house solution OR a cloud-hosted knowledge base, PHPKB offers enterprise-class features with pricing that can fit a small business budget.
Everything scales to fit the device width so beautifully that users would love using your knowledge base on their mobile devices.
Setup your knowledge base in multiple languages with localization, including translations and multi-language searching.
With the powerful real-time live searching, allow relevant solutions to pop up for customers and save time for your agents.
Use our widget to offer your knowledge base in-app and on your site, so customers can get help the second they need it.
Collaborate with content writers in your team, share opinions, exchange messages with peers to improve the knowledge base.
Get overall performance statistics of your knowledge base through a detailed reporting center & make informed decisions.
PHPKB allows you to link related pages together using internal links, making it easy to browse and discover new content.
PHPKB comes equipped with important security features and uses strong encryption standards for the security of sensitive data.
Create groups of users and set flexible group-category permissions for granular control over your entire knowledge base.
A well-organized knowledge base system improves staff efficiency, customer satisfaction, and business service quality. Set up your knowledge management system with PHPKB and help your organization retain critical information, boost employee productivity, and more.
More effective help content means customers are more likely to stay happy.
With access to immediate answers, customers don’t need to contact support.
When customers do contact support, you’ll have more context to help them faster.
Replaces static content among scattered files into organized searchable knowledge.
A helpful & easily accessible knowledge base can serve customers 24/7 online.
Provide the information in the knowledge base they need accurately and quickly.
Some of the most well-known companies, government organizations, universities, and non-profit institutions use PHPKB to manage and share knowledge, reduce customer support time, increase staff productivity, and cut training costs. Have a look at some of our prestigious clients that proudly use PHPKB software to manage their knowledge bases.
PHPKB is a knowledge base software that allows you to easily create & manage knowledge base content so that you can run a complete knowledge base system with unlimited categories and sub-categories. User Features includes Browse Categories (browse titles and descriptions), Search Articles (search by keyword and/or category), View articles by Most Popular, Most Viewed, Latest 10 Articles, Featured Articles, Related Articles, Print Article and Options like Email Article To Friend, Save Article to Favorites, Export Article to PDF and DOC Formats, provide feedback via comments and ratings, etc. With hundreds of options, PHPKB is a complete knowledge base software that is easy to install and customize.
A knowledge base is used to organize and present your most common customer questions or problems and an explanation of how to solve them. A knowledge base usually stores troubleshooting information, how-to articles, user manuals, and answers to frequently asked questions. So, instead of answering the same question over and over, you can save time and money by directing customers to an online knowledge base before having them submit or open a ticket or call support directly. Do you know? A knowledge base can also keep customers updated with news, announcements, release information, and product updates.
Support teams know the most about customer issues and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. PHPKB is a smart knowledge base software. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to your customers. Optimized programming code allows users to achieve the best performance and build a knowledge base that can easily handle over 10,000 articles.
PHPKB is a proprietary open-source knowledge base software that has been designed to provide a complete knowledge management solution for your business. It is developed in PHP and comes with full source code that is not encrypted or encoded. The source code is fully documented and can be modified according to your requirements as per the terms and conditions of the end-user license agreement. You can use it as a stand-alone knowledge base system or within your Help Desk, CRM System, Call Centre, Service Centre or Company Intranet, to help provide quick, accurate answers to your staff, customers, visitors, and business clients for their queries regarding your products and/or services. Allow your customers/visitors/staff and business clients access to the answers to frequently asked questions via self-help manner in a straightforward way by giving them 24x7 access to the online knowledge base without the need to talk to your support staff. This way, you can reduce your customer support time and utilize your staff's precious time in other productive activities.
PHPKB offers everything you need to manage your knowledge base.
Files & Downloads
Comments & Feedback
News & Announcements
Languages & Translation
Reports & Statistics
Themes & Layouts
There are endless applications of a knowledge base. Create & manage knowledge base documentation effectively to reduce support tickets, increase productivity, improve user experience and scale your customer support operations; these are the major advantages of using knowledge base software. PHPKB software enables your teams to create, maintain, and easily publish knowledge articles. With answers available upfront via a knowledge base, your customers will solve problems themselves reducing the number of tickets you have to answer.
Customer Service Support Department: The new system will provide Support agents with more detailed, accurate, and up-to-date product information. They will be informed of customers more quickly and they will have faster access to the knowledge articles. The new system should reduce the workload of support agents as customers are able to find the information, they need from the website in a self-help manner.
Product Manager: Knowledge Managers will be able to maintain the data about the content directly. This will eliminate delays in getting new products or changed product specifications into the system.
Marketing Department: Having a centralized repository of all the marketing material, manuals, latest offers, pre-sales questions in digital format using a knowledge-base for the marketing department will make them more productive.
Location: The system will be available to any potential customer using the Internet. Your employees may also use the system from any location and will be able to access private areas of the knowledge base through a password protection scheme.
Reduce your staffing levels as a result, or take on more customers and clients with the same number of staff. Knowledge will always be part of business operations. You can utilize PHPKB knowledge base software in your business environment:
The possibilities are endless!
Whether you are looking for an in-house solution OR a cloud-hosted knowledge management tool, PHPKB knowledge base software offers enterprise-class features with pricing that can fit a small business budget.Purchase Now
Some of the world's best companies proudly use PHPKB knowledge management software.
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