Best Software Rating

#1 Rated Knowledge Base Software

Document your best practices and solutions to common problems with PHPKB knowledge base software. Save thousands of dollars and precious time in support by offering your users a self-service knowledge base.

PHPKB knowledge base software helps you to reduce support tickets & scale customer support. PHPKB offers everything you need to run a secure knowledge base. You can utilize PHPKB in your business environment:

  • to organize your institutional knowledge and put it to work as useful content in a searchable database.

  • as a pre-sales tool, answering questions about your products for your potential customers.

  • to provide training for new staff to ensure they get the same information time and time again.

  • as a reference knowledge base platform for your support staff in helping the customers with their problems.

Knowledge Base Software

Most Powerful Knowledge Base Software

We believe in simplicity. We believe it's unnecessary for you to spend a ridiculous amount of time just to master a product that supposedly helps you do something as simple as organizing your knowledge in one place and serving your customers! With PHPKB, a knowledge base can be set up in under 10 minutes and it comes with an interface that looks neat and is super-easy to use.

  • Help Customers Help Themselves

    PHPKB provides your customers with better Self-Service. Empower your customers and lower support costs.

  • One single platform to manage all content

    Makes it easier for your customers & staff to search and access the most up-to-date product information.

  • Fully-Featured WYSIWYG Content Editor

    Allows you to quickly create and edit your knowledge base articles as if you were using a word processor.

  • Version History to Keep Records

    We automatically save document version history for you. Everything is recorded and revertable.

Help Customers Help Themselves

Self-Service Knowledge Base

One single platform to manage all knowledge

Knowledge Base Platform

Full Featured WYSIWYG Content Editor

WYSIWYG Content Editor

Version History to Keep Records

Document Version History

Streamline Customer Support with PHPKB Software

Revamp your customer support and streamline your business operations with PHPKB, the ultimate knowledge base software. Say goodbye to pesky support tickets and hello to happy customers by easily documenting your best practices and solutions to common problems.

Let PHPKB's intuitive interface and powerful features take your customer support to the next level, while freeing up your team's time to focus on more important tasks. Try PHPKB today and experience the benefits of a top-notch knowledge base solution.

Our Features

Knowledge Base Software Features

Knowledge Base Software Benefits

A well-organized knowledge base system improves staff efficiency, customer satisfaction, and business service quality. Set up your knowledge management system with PHPKB and help your organization retain critical information, boost employee productivity, and more.

Who Uses PHPKB?

Some of the most well-known companies, government organizations, universities, and non-profit institutions use PHPKB to manage and share knowledge, reduce customer support time, increase staff productivity, and cut training costs. Have a look at some of our prestigious clients that proudly use PHPKB software to manage their knowledge bases.

About Knowledge Base Software

PHPKB is a knowledge base software that allows you to easily create & manage knowledge base content so that you can run a complete knowledge base system with unlimited categories and sub-categories. User Features includes Browse Categories (browse titles and descriptions), Search Articles (search by keyword and/or category), View articles by Most Popular, Most Viewed, Latest 10 Articles, Featured Articles, Related Articles, Print Article and Options like Email Article To Friend, Save Article to Favorites, Export Article to PDF and DOC Formats, provide feedback via comments and ratings, etc. With hundreds of options, PHPKB is a complete knowledge base software that is easy to install and customize.

PHPKB helps to keep information organized, accessible, and easy to manage for internal teams and external customers. More than 5,000 customers trust PHPKB for managing their knowledge base. Enterprise-grade security features and comprehensive audits of networks, systems, and regulatory compliances protect our product and platform. Use PHPKB to instantly create a self-service knowledge base for your customers. Build FAQ, User guides, Product Documentation, Standard Operating Procedures, and many more. Our knowledge base software will help you at once on three fronts: self-service customer support, employee knowledge empowerment, and, critically, information access to your customers. Actively developed since its first release in 2005, it is built to help you and your team continuously improve your content, keep it up to date, and serve it to your customers.

What is a knowledge base?

A knowledge base is used to organize and present your most common customer questions or problems and an explanation of how to solve them. A knowledge base usually stores troubleshooting information, how-to articles, user manuals, and answers to frequently asked questions. So, instead of answering the same question over and over, you can save time and money by directing customers to an online knowledge base before having them submit or open a ticket or call support directly. Do you know? A knowledge base can also keep customers updated with news, announcements, release information, and product updates.

Knowledge is power. Using it is powerful.

Support teams know the most about customer issues and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. PHPKB is a smart knowledge base software. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to your customers. Optimized programming code allows users to achieve the best performance and build a knowledge base that can easily handle over 10,000 articles.

Open Source Knowledge Base Software

PHPKB is a proprietary open-source knowledge base software that has been designed to provide a complete knowledge management solution for your business. It is developed in PHP and comes with full source code that is not encrypted or encoded. The source code is fully documented and can be modified according to your requirements as per the terms and conditions of the end-user license agreement. You can use it as a stand-alone knowledge base system or within your Help Desk, CRM System, Call Centre, Service Centre or Company Intranet, to help provide quick, accurate answers to your staff, customers, visitors, and business clients for their queries regarding your products and/or services. Allow your customers/visitors/staff and business clients access to the answers to frequently asked questions via self-help manner in a straightforward way by giving them 24x7 access to the online knowledge base without the need to talk to your support staff. This way, you can reduce your customer support time and utilize your staff's precious time in other productive activities.

Knowledge Base Modules

PHPKB offers everything you need to manage your knowledge base.

Applications of Knowledge Base Software

There are endless applications of a knowledge base. Create & manage knowledge base documentation effectively to reduce support tickets, increase productivity, improve user experience and scale your customer support operations; these are the major advantages of using knowledge base software. PHPKB software enables your teams to create, maintain, and easily publish knowledge articles. With answers available upfront via a knowledge base, your customers will solve problems themselves reducing the number of tickets you have to answer.

Customer Service Support Department: The new system will provide Support agents with more detailed, accurate, and up-to-date product information. They will be informed of customers more quickly and they will have faster access to the knowledge articles. The new system should reduce the workload of support agents as customers are able to find the information, they need from the website in a self-help manner.

Product Manager: Knowledge Managers will be able to maintain the data about the content directly. This will eliminate delays in getting new products or changed product specifications into the system.

Marketing Department: Having a centralized repository of all the marketing material, manuals, latest offers, pre-sales questions in digital format using a knowledge-base for the marketing department will make them more productive.

Location: The system will be available to any potential customer using the Internet. Your employees may also use the system from any location and will be able to access private areas of the knowledge base through a password protection scheme.

What are the benefits of a knowledge base?

Reduce your staffing levels as a result, or take on more customers and clients with the same number of staff. Knowledge will always be part of business operations. You can utilize PHPKB knowledge base software in your business environment:

  • as a pre-sales tool, answering questions about your products for your potential customers.
  • to provide training for new staff to ensure they get the same information time and time again.
  • as a reference knowledge base for your call center staff to assist them in helping the customers with their problems.

The possibilities are endless!

Learn more by exploring the benefits of knowledge base software and list of features. Want to see PHPKB knowledge base software in action? Try a free demo.

Get It Now

Whether you are looking for an in-house solution OR a cloud-hosted knowledge management tool, PHPKB knowledge base software offers enterprise-class features with pricing that can fit a small business budget.

Purchase Now
Trusted by successful businesses around the globe

Some of the world's best companies proudly use PHPKB knowledge management software.


Try it yourself 30 days free

Get a fully functional 30-day free trial.
Our knowledge base software is easy to use and backed by awesome support.

Get Started