Knowledge Management Software

Store all your of knowledge data in a secure and centralized knowledge management platform with PHPKB.

Knowledge Management System

Knowledge Management

Knowledge management is essentially about getting the right knowledge to the right person at the right time. There are enormous benefits to adopting a knowledge management software (KMS) for your organization. From improving user experience to easily capturing internal expertise and innovation, your teams can more efficiently create, organize, and share content with each other as well as with customers and clients.

Empower your employees to document, share, and manage their knowledge and expertise in a secure, searchable enterprise knowledge base platform and make your knowledge management mission a success.

Knowledge Management Platform

Organizations across the board are generating more knowledge data than ever for both internal and external use. In a highly secure platform, PHPKB provides you a centralized repository to store and share all your organization’s knowledge documents within central or dedicated portals for users across various departments or global teams. With enterprise single sign-on (SSO), identity & access management and several inbuilt security features, PHPKB offers the highest level of protection for the stored knowledge along with a broad range of industry and regulatory compliance. By utilizing the benefits of a Knowledge Management Platform, you can improve employee productivity, reduce recurring tickets by educating your support staff and customers on your products and services.

Knowledge management being highly beneficial in the workplace requires a high level of interoperability with existing line of business platforms and IT systems. To offer deep platform integrations, PHPKB knowledge management software is designed to be a highly modular application with an open architecture that enables single-sign-on (SSO) integration with a board range of CMS, LMS, CRM tools, among others.

Knowledge Management Platform

Knowledge Management Software Features

Easily build knowledge and share information with PHPKB and its collaborative knowledge management features.

👉The objective of Knowledge Management is to create value and leverage and refine the firm's knowledge assets to meet organizational goals.

Looking for Knowledge Management Software?

PHPKB is a knowledge base software that allows you to easily create & manage knowledge base content so that you can run a centralized knowledge base with unlimited categories. With hundreds of options, PHPKB is a complete knowledge management software that is easy to install and customize.

What is Knowledge Management?

Knowledge management is the systematic management of an organization's knowledge assets for the purpose of creating value and meeting tactical & strategic requirements; it consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge.

Open Source Knowledge Management Software

PHPKB is a knowledge management software that has been designed to provide a complete knowledge management solution for your business. It is developed in PHP with MySQL database at the backend and comes with full source code that is not encrypted and/or encoded. The source code is fully commented and you can modify it according to your requirements however you must agree to the terms and conditions of the License Agreement. You can use it as a stand-alone knowledge base system or within your Help Desk, CRM System, Call Centre, Service Centre or within Company Intranet, to help provide quick, accurate answers to your staff, customers, visitors, and business clients for their queries regarding your products and/or services. Allow your customers/visitors/staff and business clients access to the answers of frequently asked questions via self-help manner in a straightforward way by giving them 24x7 access to the online knowledge base without the need to talk to your support staff. This way you can reduce your customer support time and utilize your staff's precious time in other productive activities of the company

Advantages of Knowledge Management Software

Create & manage knowledge base documentation effectively to reduce support tickets, increase productivity, improve user experience and scale your customer support operations; these are the major advantages of using knowledge base software. PHPKB Knowledge Base Software enables your teams to create, maintain, and easily publish knowledge articles. With answers available upfront via a knowledge base, your customers will solve problems themselves reducing the number of tickets you have to answer.

Customer Service Support Department: The new system will provide Support agents with more detailed, accurate, and up-to-date product information. They will be informed of customers more quickly and they will have faster access to the knowledge articles. The new system should reduce the workload of Customer Service as customers are able to find the information, they need from the website in a self-help manner.

Product Manager: Knowledge Managers will be able to maintain the data about the content directly. This will eliminate delays in getting new products or changed product specifications into the system.

Marketing Department: Having a centralized repository of all the marketing material, manuals, latest offers, pre-sales questions in digital format using a knowledge-base for the marketing department will make them more productive.

Location: The system will be available to any potential customer using the Internet. Your employees may also use the system from any location and will be able to access private areas of the knowledge base through a password protection scheme.

What are the benefits of a knowledge base to your business?

Reduce your staffing levels as a result, or take on more customers and clients with the same number of staff. You can utilize PHPKB knowledge base software in your business environment:

  • as a pre-sales tool, answering questions about your products for your potential customers.
  • to provide training for new staff to ensure they get the same information time and time again.
  • as a reference knowledge base for your call center staff to assist them in helping the customers with their problems.

The possibilities are endless!

100% Money Back Guarantee

Although we don’t think you’ll ever want one, we’ll gladly provide a refund if it’s requested within 30 days of purchase as per the terms and conditions of our refund policy.

Founder & CEO

Get It Now

Whether you are looking for an in-house solution OR a cloud-hosted knowledge management software, PHPKB offers enterprise-class features with the pricing that can fit a small business budget.

Purchase Now

Some of the world's best companies are our prestigious clients and use PHPKB software to manage their knowledge base.

TRY BEFORE YOU BUY

Try it yourself 30 days free

Get a fully-functional 30-day trial (hosted OR owned) of the PHPKB software.
Our knowledge base software is easy to use and backed by awesome support.


Get Started