PHPKB knowledge base software is now fully compatible with PHP 8 (tested successfully on PHP 8.0.13). We are all well aware that it’s essential to keep PHP up to date from a security standpoint. Also, according to various benchmarks around the web, PHP 8 is considerably faster than PHP 7.
The Enterprise Multilingual Edition of PHPKB 9.5 now offers the facility to automatically replicate your knowledge content (articles and categories) from the Base language to other languages. Content replication across langauges is the most useful feature in a multilingual knowledge base environment.
Replication allows the cloning of whole knowledge bases down to individual objects like articles, categories and custom fields. Once replicated, translators can localize them for the local audience. Earlier, it was time consuming to link knowledge articles in different languages manually. Not just replication, it also offers notification features where language translators are notified as soon as there are new translation jobs pending for them in their respective languages.
PHPKB 9.5 introduces a brand new fully-responsive file manager to enhance media management and uploads. The new file manager offers a nice and elegant way to upload and insert files, images and videos. You can upload multiple images in one go as easily as just one, and move, delete and rename files across folders the way you want. Not just fully adaptive, it also includes a graphic editor, which allows you to edit images directly in the file manager.
PHPKB 9.5 offers custom branding and colour scheme settings in the admin area so you can upload your logo and easily customize the colours and layout of the public-facing knowledge base to align with your brand. Design settings determine the look and feel of your knowledge base portal, including adding a favicon and choosing the layout, logo, and custom colours.
PHPKB 9.5 also include updates to fix the following security issues:
We all know that social media images are a vital element of any blog or social media post. PHPKB 9.5 automatically generates social media images for your knowledge base articles. When shared on social media platforms, it makes your knowledge base articles eye-catching and more attractive. Because our brains reply quickly to pictures and color in contrast to other types of information, an image is an almost invincible draw on social media.
PHPKB 9.5 features a dedicated author page which will list all knowledge base articles posted by that author. He/she will be able to share his bio as well as links to his social media handles. Your readers will be able to access all the author articles in one place. They can also "Follow" an author to be notified when new articles of that author are published in the knowledge base.
PHPKB 9.5 knowledge base software is fully compliant with WCAG 2.1 at level AA, and we make continual improvements with the aim of achieving AAA compliance. The Web Content Accessibility Guidelines (WCAG) 2.1 is a referenceable technical standard that covers a range of recommendations for making web content accessible. The Web Content Accessibility Guidelines are an important asset for businesses, organizations, and other entities who want to make their digital content accessible to people with various kinds of disabilities (Hearing Impairment, Vision Impairment, Dyslexia etc).
One of the most powerful features of PHPKB 9.5 is the ability to have advanced threaded comments so that users can reply to a comment on the knowledge base articles and the commenter will be notified about the reply to his/her comment.
Threaded comments allow readers to reply to other comments inline/nested which encourages better discussion and responses. Threaded comments are a great way to increase user engagement to the knowledge base and help SEO with user-generated content.
This feature estimates how long it will take for the readers to read a knowledge base article. The calculation is based on the average reading speed which is around 200 words per minute for adults.
Mentioning the estimated reading time of article have positive impact – it can reduce bounce rates and increase time spent onsite. A study found that engagement rates have increased by up to 40% after reading times were added to the post.
PHPKB 9.5 offers a sticky header on the article page so that readers can always see important article parameters as they scroll. Sticky header stays at the top of the article page no matter where you scroll. It scrolls with the content, displays the scroll progress bar and never leaves the screen.
Sticky Headers are proven to be very effective in raising conversion and knowledge base engagement among users.
PHPKB 9.5 offers improvements to the search analytics. Improved search analytics provide knowledge managers and superusers with valuable insights into how knowledge articles are used and searched by end-users. Every time a user searches for some keywords, the advanced search collects entered keywords and traces the user's actions afterwards. During the search, the software keeps track of how many articles were returned and which ones the user visited.
PHPKB 9.5 now offers markdown syntax support in both (TinyMCE and CKeditor) WYSIWYG editors. Markdown allows you to write using an easy-to-read, easy-to-write plain text format. Markdown is handy when major text and mild media are involved in the documentation. It is a fast and easy way to take notes, create content for the knowledge base articles, and produce print-ready documents.
Markdown is a superset of HTML, any HTML file is valid Markdown. That means you can use all the features of HTML to add tables and other elements to your Markdown documents. You don't have to be a developer to pick up the basics. The Markdown editor allows you to style a knowledge base document using typical formatting techniques including headings, emphasis, lists, images, and links.
The Enterprise editions of PHPKB 9.5 introduces new column-level filters on all manage sections of the admin area to quickly filter and narrow down the number of records displayed in the list. These filters screen out data that do not meet specific criteria. The filters are user-friendly such as text box, list items and date picker and are dynamically loaded based on the type of column data.
Icon picker is a new component of the WYSIWYG editor to let authors add vector icons to their knowledge base articles. Adding icons to the content enhances the reading experience and makes it more effective. The icon picker offers an easy way to select, search and customize colors and font style of the inserted icons.
Profile management is no more confined to editing the basic user details. Now, it offers a lot more in a single pane. The authors can add their bio, upload an avatar, find a log of their activities in the KB, manage the list of their subscriptions and favourite articles. In addition, they can also see their followers and subscribers.
Use the new accordion and spoiler plugins in the WYSIWYG article editor of PHPKB knowledge base software to create visually asthetic and vertically collapsible blocks. An accordion is a menu composed of vertically stacked headers that reveal more details when triggered by a mouse click. Accordions can help improve the user experience, especially on mobile devices, by generating vertically stacked content in an article. They're ideal for creating FAQ pages.
A spoiler is intended to save vertical space by hiding content inside a toggle block and reduces scrolling.
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