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PHPKB is a modern knowledge management software that allows you to quickly set-up a knowledge base and start organizing your organization's knowledge. PHPKB helps organizations on all the 4 fronts of knowledge management namely Knowledge Capturing, Knowledge Storage, Knowledge Retrieval, and Knowledge Sharing. It lets you save time on-boarding new support representatives, respond faster to customers as a team and provide better support for your users.
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An easy-to-use, intuitive knowledge base software that encourages customers to help themselves.
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PHPKB knowledge management software provides your business with a knowledge-sharing platform and robust features.
Know MoreA knowledge base software is used to create a public or private knowledge base, help center, documentation, manuals, and more. A knowledge base makes it easy for customers to find key information in a self-service manner. It reduces the time spent on customer support, improves employee productivity and saves precious time wasted on searching for information. No wonder why PHPKB is the best knowledge management tool available in the market.
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When you have customers from around the world, a multilingual Knowledge base can help you support all of them with ease. The multi-language edition of PHPKB knowledge base software allows you to set-up your knowledge base in multiple languages. It comes with the facility to add languages & translate language files in the Languages Management section of the admin panel.
As a business in the 21st century, providing great customer service is getting challenging. Your customers are getting smarter, more demanding, and you need to keep up with the pace. With always available online self-help customer support portal, customers can find answers to their questions faster and avoid the unnecessary wait time, adding another feather to your customer experience cap.
Know morePHPKB offers all features you need to make your knowledge management mission a success. We are quite sure that you won't be able to find any other knowledge base software that is as feature-rich, secure and user-friendly as PHPKB and that too at a price you can easily afford.
A list of most commonly asked questions by customers about our knowledge management software.
The pricing and licensing system of PHPKB knowledge base software is based on the number of admin users required. An admin user account is a user that would be able to login to the admin area, create/manage articles, and be an admin or author. They include Writers (Authors), Editors and Superusers. The license restriction is on the number of admin users (staff logins) that can be created to login and update your knowledge base. There is no limit on the number of end-users that can access the public area of your knowledge base.
Discounts are not offered to government organizations (unless you are a provider of primary, secondary or tertiary education - in which case you would qualify for PHPKB's academic pricing). Hosted licenses do not qualify for academic pricing. Government organisations purchasing our knowledge base software are required to purchase a commercial license.
PHPKB knowledge base software comes in two types of licenses; Owned License (Self Hosted) and SaaS License (Cloud Hosted). The owned license can be installed directly on your web server, which means no monthly subscriptions. It has a simple step by step installation process. PHPKB can be installed on virtually any web hosting account (as long as it meets the system requirements) and does not require a dedicated server.
PHPKB has been such a fantastic knowledge base tool for us. Integration was super easy, and we were up and running within minutes. We tested various knowledge management solutions available before finalizing PHPKB.
PHPKB is simply brilliant! We were using Knowledge Base Manager for managing our knowledge base but your product offers so much more and has a much friendlier interface. Our support agents are happily using PHPKB.
They answered all my questions almost instantly. I went ahead and purchased the knowledge base software immediately. The software was installed on my site within 15 minutes. Their support far exceeded my expectations.
My experience with PHPKB knowledge base software goes back several years. I've had a few KB programs over the years because I create and manage multiple support portals.
Whether you are looking for an in-house solution OR a cloud-hosted knowledge management tool, PHPKB knowledge base software offers enterprise-class features with pricing that can fit a small business budget.
Purchase NowSome of the world's best companies proudly use PHPKB knowledge management software.
