Security Policy

We take security seriously and we are committed to offer a secure, reliable and available knowledge base service.

General

Our Data Security Policy

We are committed to setting the standard as a secure partner when it comes to the integrity and protection of our customer’s data, and we continuously look for opportunities to make improvements in our knowledge base platform. We pride ourselves in our product’s simplicity and performance while being dedicated to providing the most secure knowledge base experience for you and your customers. With this assurance, you can focus on delivering support while we protect your knowledge data.

Physical Security

Our development center in Jalandhar (Punjab) is under 24x7 security protection, to ensure only authorized individuals to have access to the building and our office. Employees are granted access to the office only after authorization. Critical locations in the office are accessible only to authorized individuals. Important documents are stored in cabinets that can only be accessed by pre-authorized individuals. The office is equipped with surveillance cameras and their footage is monitored periodically. A policy has been implemented to approve and regulate visitor access to the building. The office is provided with 24x7 power supply, supported by an alternative uninterrupted power supply system to ensure smooth functioning in the event of power failure.

PHPKB hosts its application and data in industry-leading Managed VPS Service of KnownHost, whose data centers have been thoroughly tested for security, availability and business continuity.

Application Security

Our website and hosted knowledge base service are hosted in KnownHost Managed VPS service. The infrastructure for databases and application servers is managed and maintained by the cloud service providers i.e. KnownHost.com.

At PHPKB, we take a multifaceted approach to application security, to ensure everything from engineering to deployment, including architecture and quality assurance processes complies with our highest standards of security.

Application Engineering and Development

Our engineers are trained in industry-leading secure coding standards and guidelines to ensure our knowledge base software is developed with security considerations from the ground-up. A security review is a mandatory part of application engineering (development and construction) process. The security review leverages static code analysis tools, in addition to manual reviews, to ensure adherence to our highest standards.

Quality Assurance

Besides functional validation and verification, the quality assurance process at PHPKB also subjects application updates to a thorough security validation. The validation process is performed by a dedicated security team with ethical hackers whose goal is to discover and demonstrate vulnerabilities in the application. An update to the application does not get the stamp of approval from the quality assurance team if vulnerabilities (that compromise either the application or data) are identified.

Data Deletion

When an account is deleted, all associated data is destroyed within 14 business days. PHPKB software also offers data export options which businesses can use if they want a backup of their data before deletion.

Reporting issues and threats

We take the protection of our customer's data very seriously. If you have found any issues or flaws impacting the data security or privacy of PHPKB users, please write to us with the relevant information so we can get working on it right away. We request that you do not share or publicize an unresolved vulnerability with third parties. If you submit a vulnerability report, the PHPKB security team and associated development teams will use reasonable efforts to:

  • Respond in a timely manner, acknowledging receipt of your vulnerability report
  • Investigate the reported issue and provide an estimated time frame for addressing the vulnerability report. We might ask for your guidance in identifying or replicating the issue and understanding any means of resolving the threat right away
  • Notify you when the vulnerability has been fixed

Please be clear and specific about any information you give us. We deeply appreciate your help in detecting and fixing flaws in PHPKB and will acknowledge your contribution to the world once the threat is resolved.

Get in touch with us

If you have any questions or doubts about our data security policy, feel free to get in touch with us, and we’ll get back to you right away.

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General